We're continuing to work with our partners at HotelKey on the issue causing some Daily Activity imports to contain values of "0."
In the meantime, our team has identified a change on the Inn-Flow side that will increase the speed at which we process the corrected file from HotelKey upon receipt, and we are actively working on that. In the meantime, our team is monitoring affected imports and re-running them as updated files are received. Imports for affected properties have been caught up through today, Friday, September 25.
We will continue running these imports daily and will share specific guidance if any action is needed on your part. If you have any additional questions, please contact our Support team at support@inn-flow.com.
Posted Sep 25, 2026 - 17:14 EDT
Identified
We've identified an issue with data being sent from HotelKey's system to Inn-Flow, for some HotelKey properties. For affected imports, Inn-Flow is receiving Daily Activity data that contains values of "0". Because the data itself is received successfully, the import may show as completed in Inn-Flow even though the values are all zero. This issue does not affect all HotelKey properties.
Inn-Flow's systems are receiving and processing data as expected. We're working closely with our partners at HotelKey, who are reviewing the data being sent to Inn-Flow, to understand the cause for all zeros to be sent, and to reach a resolution as quickly as possible. Once the issue is resolved, Inn-Flow will re-run the import and provide any additional guidance for updating Daily Activity.