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Oct 15, 2026

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Oct 1, 2026

HotelKey Daily Activity Imports Returning Values of Zero
Resolved - This issue has been resolved. HotelKey has corrected the issue, and Daily Activity imports for HotelKey properties are now processing normally. Inn-Flow expects to have all impacted imports and Daily Activity for all affected properties during this incident current by EOD.

As an added safeguard, Inn-Flow will also push an update in our next release to help prevent similar issues in the future.

If you have any additional questions, please contact our Customer Support team at support@inn-flow.com. Thank you for your patience while we worked with HotelKey to resolve this.
Oct 1, 15:37 EDT
Monitoring - We're continuing to work with our partners at HotelKey on the issue causing some Daily Activity imports to contain values of "0."

In the meantime, our team has identified a change on the Inn-Flow side that will increase the speed at which we process the corrected file from HotelKey upon receipt, and we are actively working on that. In the meantime, our team is monitoring affected imports and re-running them as updated files are received. Imports for affected properties have been caught up through today, Friday, September 25.

We will continue running these imports daily and will share specific guidance if any action is needed on your part. If you have any additional questions, please contact our Support team at support@inn-flow.com.
Sep 25, 17:14 EDT
Identified - We've identified an issue with data being sent from HotelKey's system to Inn-Flow, for some HotelKey properties. For affected imports, Inn-Flow is receiving Daily Activity data that contains values of "0". Because the data itself is received successfully, the import may show as completed in Inn-Flow even though the values are all zero. This issue does not affect all HotelKey properties.

Inn-Flow's systems are receiving and processing data as expected. We're working closely with our partners at HotelKey, who are reviewing the data being sent to Inn-Flow, to understand the cause for all zeros to be sent, and to reach a resolution as quickly as possible. Once the issue is resolved, Inn-Flow will re-run the import and provide any additional guidance for updating Daily Activity.

If you have questions, please contact our Support team at support@inn-flow.com.
Sep 24, 18:17 EDT
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